Richard Hooper

12005 W. Charter Oak Rd.

El Mirage AZ. 85335

Phone: 623-202-6575

Alt #: 623-931-7471

email: hoopdogg3@gmail.com

Motivated and experienced individual with a strong background in wireless network build-outs, optimization

improvements, and broadband system upgrades on multiple platforms. Extensive management and supervisory

experience including supervision of teams of technicians and data entry personnel. Excellent driving history and

strong customer service and communications abilities working with a diverse client base in various industries.

Core competencies include:

Project Management

Supervision

Scheduling

Team Building

CAREER EXPERIENCE:

Wireless Werks, Redmond, WA

June 2011 – Present

Working both independently and in a team environment performing testing assignments for re-homes and site

integrations as a sub-contractor for AT&T in various markets across the western United States. Testing includes call

processing for 411, 611, 911, mobile-to-mobile, mobile-to-landlines, and measuring throughput speeds on 3G and 4G

networks. Troubleshoot problems and ensure good “hand-offs”.

MobileNet Services, Irvine, CA

09/2010 – 04/2011

Optimization Technician Manager / Drive Tester

Responsibilities included installation and optimization of LTE/DAS networks in various AT&T markets and supervising

a team of technicians. Additional duties included completing site surveys, installation reviews, troubleshooting, and

acceptance testing on DAS networks. Trained technicians on process and procedures to meet customer expectations.

Worked within budgetary guidelines and met all operational timelines for progress. Recommended improvements and

guidelines for future operational goals. Familiar with iBwave design software and Atoll processing tools. Supervised

various personnel who were responsible for the functionality testing at cell sites and clusters.

Vangent Inc., Phoenix, AZ

02/2010 – 08/2010

Census Team Leader (data entry services)

During the processing of the 2010 US Census, served as a team leader overseeing 24 data entry personnel. Duties

included monitoring that team members met and maintained minimum standards for accuracy and speed in a data

entry environment. Performed record-keeping for all assigned tasks and processed payroll/time sheets for direct

reports. Served as liaison with management and provided communications to team regarding changes in daily

operations. Developed essential project management tools, provided leadership and team-building exercises, met all

goals for completing timely reporting of census data.

Kineticom Inc., San Diego, CA

Drive Tester

06/2008 - 02/2009

Worked in a team environment performing pre and post drive tests in support of the Mod Growth upgrades for AT&T in

the Phoenix/Tucson market. Tests were conducted prior to hardware and software upgrades were installed and then

same tests were performed following the upgrades to ensure standards met or exceeded requirements. Reported

performance variances or problems and worked with engineers to resolve.

Telnet Inc., Rockville, MD

04/2006 – 12/2007

EVDO Optimization Technician

Used HP and Windcatcher drive testing and optimization tools for the Sprint/Nextel networks in the Phoenix/Tucson

market. Performed network analysis and troubleshooting on daily test drives on assigned routes. Provided

documentation, recommendations for improvements and quality performance data. Trained and supervised other

drive testers ensuring delivery of service as required by customer expectations and service lines.

Training

Customer Service

Data Analysis / Data Entry

Recordkeeping

Network Optimization & Build-outs

Broadband Upgrades

Networks: DAS, CDMA, GSM, UMTS,

EVDO, LTE, WiMax

Network Technician

R. Hooper

Page 2.

Ray Nixon and Associates, Monroe, LA

Divine Tower, Columbus, OH

Global Tech 2000, Grapevine, TX

Systems & Software Services, San Antonio/Austin, TX

E911 Supervisor & Drive Tester

Wireless Manager

Director of Wireless

Optimization Technician & Drive Tester

From 1996 through 2006, worked as both an employee and an independent contractor for several organizations.

Providing wireless network support and testing.

Tested all sectors of various cell sites for e911 location accuracy. In conjunction with PSAP and Engineers resolved

problems and performed site functionality tests. Responsible for the delivery and accuracy of recorded data to the

customer.

Additional responsibilities included the day to day operations, management and training of up to forty (40) optimization

and CW Drive Testing teams, meeting budgetary and expenditure considerations and maintaining accurate records.

Customers included Cricket Wireless, Sprint, Lucent Technologies, Motorola, and Verizon. Grew the Wireless

department from eight to forty team members. Met with potential customers, established performance goals and

pricing.

As Director of the Wireless Department for Global Tech 2000—a startup Engineering Company that provided Wireless

Engineering and Technical services for several wireless carriers and infrastructure providers—worked with a team that

grew from two technicians to a staff of more than 20. Performed CW drive testing and RF optimization services, as

well as some construction and maintenance services.

As an independent contractor for Motorola/Lucent performed Drive Testing and Optimization services through

PrimeCo. Tested new CDMA sites and clusters in the initial build out phase and followed with optimization testing on

the clusters and network after implementation. Following the network launch, provided maintenance for network

reliability assisting with customer complaints, resolving issues and provided support for improving known trouble areas.

MILITARY HISTORY:

US Navy — Sonar Technician

03/1977 – 03/1989

EDUCATION:

San Diego State University, Associate’s Degree, Computer Science